Frequently Asked Questions

(In Alphabetical Order)

 

Are there any discount offers, programs, or coupons on Avenova?

Yes, Avenova offers a Co-Pay Coupon Card Program to help patients obtain the best price in conjunction with their health insurance. You may receive the Co-Pay Cards from participating Avenova doctors or by visiting our Co-Pay Coupon Page.

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Are there any side effects associated with Avenova?

There are no side effects associated with Avenova; it does not contain surfactants or any irritating components.

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Can Avenova be used with other products?

Avenova is designed as an eyelid and eyelash hygiene agent.  Avenova may be used as the lid hygiene component of any treatment regimen as prescribed by your doctor.

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Can I buy Avenova online through you directly?

Although NovaBay does not sell directly to patients, we have partnered with mail order pharmacies, MedVantx and Allure.  Please go to our page Avenova by Mail and follow the instructions.

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Can I have a sample of Avenova?

NovaBay does not provide Avenova samples directly to patients. Avenova can only be recommended and/or dispensed by a doctor. Only your eye doctor can determine if Avenova is right for you and provide you with a sample.

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Can I order Avenova by mail?

Yes, Avenova is available through mail order pharmacies, with a valid prescription. NovaBay has partnered with MedVantx  and Allure pharmacies, that can aid you in purchasing Avenova. For more information please visit  our Avenova by Mail page.

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Can I spray Avenova in my eye?

No, do not spray Avenova in your eye. However, laboratory testing has shown it is safe for use around the eyes.

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Can I use Avenova more than twice per day?

Yes, you can use Avenova more than twice a day. However, please consult your eye doctor for the regimen that is most appropriate for you.

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Can I use Avenova when I’m pregnant?

Yes, you can use Avenova when you are pregnant.

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Can I use Avenova with contact lenses?

Contact lenses should not interfere with the use or effectiveness of Avenova.

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Can I use my insurance to cover Avenova?

Many insurance plans cover at least some cost of Avenova at pharmacies, however you will have to check with your particular insurance provider and preferred pharmacy to see if Avenova is covered by your plan.

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Can I wear makeup while using Avenova?

Many patients use Avenova before applying and after removing makeup and lotion, as general lid and lash hygiene. However, when using Avenova, make sure you have removed all makeup, lotions, skin oil, and dirt.

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Does Avenova damage human tissue?

Avenova has no damaging effect on human tissue.

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Do I need a prescription to buy Avenova?

Yes, the only way to purchase Avenova is with a prescription.

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Do I need to wash off Avenova with water after use?

There is no need to wash off Avenova after use, It is safe to leave Avenova on your eyelids and eyelashes.

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How do I use Avenova?

To use Avenova, wash your face and remove all makeup and lotions, skin oil and/or dirt from your general eye area. Spray 2-3 times onto a 100% cotton round and gently wipe the top and bottom eyelids along the lid and lash margin. Repeat on other eye, using a new 100% cotton round. An alternative way to use Avenova is to close your eyes and spray Avenova directly onto your eyelids and eyelashes. Wipe the excess off before opening your eyes. Leave Avenova on your eyelids and eyelashes to dry, before applying makeup. For best results, use Avenova twice a day; in the morning and at night.

You may also view our instructional video How to Use Avenova for Avenova application.

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How do I use Avenova with warm compresses?

Please consult your eye doctor with directions on how to use Avenova in conjunction with warm compresses.

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How long does Avenova bottle last?

The longevity of the Avenova bottle is dependent upon the patient’s lid and lash regime prescribed by their doctor. For example, using the product once versus twice a day or using the product on one eye versus two eyes changes the longevity.

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How much is Avenova?

The price of Avenova is dependent upon the type of health insurance you have, and whether you have prescription insurance coverage.

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How quickly could I experience benefits from using Avenova?

Avenova Benefits can be seen within two weeks.

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I have a sty on my eye, will Avenova help?

Please consult your eye doctor if you believe you are displaying symptoms of a sty. Your doctor may include Avenova in your lid hygiene regimen.

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Is Avenova OTC or by Rx Only?

Avenova is available only by prescription. There is currently no over-the-counter or generic equivalent. There are a few “lid and lash” cleaning products that contain hypochlorous acid.  These products, while active, are considerably more toxic due to the presence of “bleach”.

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Is Avenova’s price the same as last year?

Avenova’s price has increased. To help patients with this increase, NovaBay has created a Co-pay Coupon Card Program, ensuring the patients get Avenova at the best price available. For more information on our Co-pay Coupon Card program, please visit our Page.

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Is it safe for my toddler or child to use Avenova?

Yes, it is safe to use Avenova on children and toddlers. Pediatric Ophthalmologists have prescribed Avenova for use by parents as a hygiene product for toddlers and children.

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I tried to purchase Avenova at my local pharmacy, and I was told it was not covered by my insurance since Avenova is not FDA Approved.

Avenova is a cleared by FDA as a Medical Device that can be covered by insurance. Your health insurance plan determines whether or not to cover a specific product. Be sure to use our Co-Pay Coupon Card program to ensure you get the best price possible for your Avenova.

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My eyelids and lashes are cleaner than they have ever been! Can I stop using Avenova now?

Avenova with pure hypochlorous acid is designed for removal of microorganisms and debris that may be due to dry eye, MGD, and blepharitis conditions.  These conditions cannot be cured, only managed.  If you stop using Avenova, the debris or crustiness may return.

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My pharmacist tried to give me a “generic” form of Avenova. Is it the same product?

Avenova is very different from other products that claim to be equivalent. To ensure you get Avenova, ask your doctor to write “dispense as written” on your prescription.

Avenova with pure hypochlorous acid has been shown to be very non-toxic.  There are a few “lid and lash” cleaning products that contain hypochlorous acid.  These products, while active, are considerably more toxic due to the presence of “bleach”.  Other non-hypochlorous acid lid and lash cleansers contain excipients/preservatives such as soaps, detergents, oils, benzalkonium chloride (as preservative).  There is significant toxicity associated with these products, especially those preserved with benzalkonium chloride.

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My pharmacy does not stock Avenova, how can I purchase this?

Every pharmacy can order Avenova through their wholesaler. If your pharmacy does not currently stock Avenova, the pharmacy can order and  most often can receive it within 1 business day after your request.

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My pharmacy told me that Avenova is backordered indefinitely, how can this be?

Avenova is available at many pharmacies. If your pharmacy is unable to order the product for you, please have them contact our office during working hours and we can help them accordingly.

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Should I use Avenova before or after a shower?

Depending on your lid and lash hygiene regimen, your doctor may recommend before, or after, a shower. Either way is acceptable. Most often, patients incorporate Avenova into their oral hygiene routine, using Avenova after they brush their teeth twice a day.

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What are other ways of using Avenova?

Our Avenova Instructions For Use (IFU) explains the appropriate way to use Avenova.  You can download it here.  There is also a copy inside the Avenova box.  If you have questions about using Avenova, contact your eye care professional who can instruct you on the most effective way for you to use Avenova.

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What are the side effects associated with lid and lash cleansers containing surfactants?

Other lid and lash cleaners contain a list of ingredients including surfactants, buffer agents, and other additives. These ingredients increase the risk of developing contact dermatitis and other irritations. Avenova is a clean and elegant formulation that contains pure hypochlorous acid, thus eliminating the chances of reaction to the formulation.

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What differentiates Avenova from the other lid and lash cleansers available on the market?

Avenova made with the NovaBay’s proprietary Neutrox manufacturing method, is the only pure form of hypochlorous acid (HOCl) without bleach impurities. Avenova with pure hypochlorous acid has been shown to be very non-toxic. Other products containing hypochlorous acid with bleach impurities are either cytotoxic or are less potent than Avenova. Non-hypochlorous lid and lash cleansers contain excipients/preservatives such as soaps, detergents, oils, benzalkonium chloride (as preservative).  There is significant ocular sensitivity associated with these products, especially those preserved with benzalkonium chloride.

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Where can I buy Avenova?

Avenova is available by prescription through all major pharmacies, including CVS, Rite Aid, Walgreen, Costco, Kroger, Safeway, Target and others. Additionally, Avenova can be ordered through our mail-in pharmacies. Please visit our Avenova by Mail page.

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Why does Avenova require a prescription?

Avenova was cleared by the FDA as a prescription medical device through the 510(k) process for cleansing and removal of microorganisms and debris from skin and wounds. Avenova contains NovaBay’s proprietary, pure, stable form of hypochlorous acid (HOCl).

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Why do I have to discard my Avenova bottle after 30 days?

Avenova begins to lose its peak activity 30 days after the bottle is opened and the spray pump is inserted. Stored unopened, the bottle is good for roughly three years.

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Why is Avenova in a glass and not in a plastic bottle?

Avenova has a  unique composition and must be kept in a glass bottle to maximize efficiency. Please exercise caution when handling the glass bottle to prevent accidental breakage.

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Will Avenova hurt if it gets into my eyes?

If you are not sensitive to hypochlorous acid, it should not burn, hurt or sting your eyes.  Avenova is not intended to be used in the eyes.

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