Frequently Asked Questions

(In Alphabetical Order)

 

Are there any discount offers, programs, or coupons on Avenova?

Yes, Avenova offers a Rebate Card Program to help patients obtain the best price in conjunction with their health insurance. You may receive the Rebate Cards from participating Avenova doctors or by visiting our Rebate Page.

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Are there any side effects associated with Avenova?

There are no side effects associated with Avenova; it does not contain surfactants or any irritating components.

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Can Avenova be used with other products?

Avenova is designed as an eyelid and eyelash hygiene agent.  Avenova may be used as the lid hygiene component of any treatment regimen as prescribed by your doctor.

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Can I buy Avenova online through you directly?

Although NovaBay does not sell directly to patients, we have partnered with mail order pharmacies, Willow and Allure.  Please go to our page Order Avenova and follow the instructions.

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Can I have a sample of Avenova?

NovaBay does not provide Avenova samples directly to patients. Avenova can only be recommended and/or dispensed by a doctor. Only your eye doctor can determine if Avenova is right for you.

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Can I order Avenova by mail?

Yes, Avenova is available through mail order pharmacies, with a valid prescription. NovaBay has partnered with Willow and Allure pharmacies, that can aid you in purchasing Avenova. For more information please visit  Order Avenova page.

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Can I spray Avenova in my eye?

No, do not spray Avenova in your eye. However, laboratory testing has shown it is safe for use around the eyes.

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Can I use Avenova more than twice per day?

Yes, you can use Avenova more than twice a day. However, please consult your eye doctor for the regimen that is most appropriate for you.

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Can I use Avenova when I’m pregnant?

Yes, you can use Avenova when you are pregnant.

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Can I use Avenova with contact lenses?

Contact lenses should not interfere with the use or effectiveness of Avenova.

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Can I use my insurance to cover Avenova?

Many insurance plans cover at least some cost of Avenova at pharmacies, however you will have to check with your particular insurance provider and preferred pharmacy.  If Avenova is covered by your insurance plan, the cost of Avenova will be applied against your annual deductible.

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Can I wear makeup while using Avenova?

Many patients use Avenova before applying and after removing makeup and lotion, as general lid and lash hygiene. However, when using Avenova, make sure you have removed all makeup, oil, and dirt.

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Does Avenova damage human tissue?

Avenova has no damaging effect on human tissue.

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Do I need a prescription to buy Avenova?

Yes, the only way to purchase Avenova is with a prescription.

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Do I need to wash off Avenova with water after use?

There is no need to wash off Avenova after use, as Avenova turns into saline within seconds after applying it to your lids and lashes.

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How do I use Avenova?

To use Avenova, first remove all makeup and lotions, oil and/or dirt from your general eye area. Spray 2-3 times onto a 100% cotton round and gently wipe the top and bottom eyelids along the lid and lash margin. Repeat on other eye, using a new 100% cotton round. For best results, use Avenova twice a day; in the morning and at night.

You may also view our instructional video How to Use Avenova for Avenova application.

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How do I use Avenova with warm compresses?

Please consult your eye doctor with directions on how to use Avenova in conjunction with warm compresses.

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How long does Avenova bottle last?

The longevity of the Avenova bottle is dependent upon the patient’s lid and lash regime prescribed by their doctor. For example, using the product once versus twice a day or using the product on one eye versus two eyes changes the longevity.

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How much is Avenova?

The price of Avenova is dependent upon whether you purchase the product in an eye doctor’s office or through a pharmacy. The price is additionally dependent upon the type of health insurance you have, and whether you have prescription insurance coverage.

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How quickly could I experience benefits from using Avenova?

Avenova Benefits can be seen within two weeks.

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I have a sty on my eye, will Avenova help?

Please consult your eye doctor if you believe you are displaying symptoms of a sty. Your doctor may include Avenova in your lid hygiene regimen.

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Is Avenova OTC or by Rx Only?

Avenova is available only by prescription. There is currently no over-the-counter or generic equivalent. There are a few “lid and lash” cleaning products that contain hypochlorous acid.  These products, while active, are considerably more toxic due to the presence of “bleach”.

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Is Avenova’s price the same as last year?

Avenova’s price  has increased. To help patients with this increase, NovaBay has created a Rebate Card Program, ensuring the patients get Avenova at the best price available. For more information on our Rebate Card Program, please visit our Rebate Page.

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Is it safe for my toddler or child to use Avenova?

Yes, it is safe to use Avenova on children and toddlers. Pediatric Ophthalmologists have prescribed Avenova for use by parents as a hygiene product for toddlers and children.

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I tried to purchase Avenova at my local pharmacy, and I was told it was not covered by my insurance since Avenova is not FDA Approved.

Avenova is a cleared by FDA as a Medical Device that can be covered by insurance. Your health insurance plan determines whether or not to cover a specific product.

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My eyelids and lashes are cleaner than they have ever been! Can I stop using Avenova now?

Avenova with Neutrox® is designed for removal of microorganisms and debris that may be due to dry eye, MGD, and blepharitis conditions.  These conditions cannot be cured, only managed.  If you stop using Avenova, the debris or crustiness may return.

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My pharmacist tried to give me a “generic” form of Avenova. Is it the same product?

Avenova is very different from other products that claim to be equivalent. To ensure you get Avenova, ask your doctor to write “dispense as written” on your prescription.

Avenova with Neutrox has been shown to be very non-toxic.  There are a few “lid and lash” cleaning products that contain hypochlorous acid.  These products, while active, are considerably more toxic due to the presence of “bleach”.  Other lid and lash cleansers contain excipients/preservatives such as soaps, detergents, oils, benzalkonium chloride (as preservative).  There is significant toxicity associated with these products, especially those preserved with benzalkonium chloride.

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My pharmacy does not stock Avenova, how can I purchase this?

Every pharmacy can order Avenova through their wholesaler. If your pharmacy does not currently stock Avenova, the pharmacy most often can receive it within 1 business day after your request.

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My pharmacy told me that Avenova is backordered indefinitely, how can this be?

Avenova is available in 40mL and in 80mL. If your pharmacy is unable to order a particular size, most likely they can order the other size and have that available to you.

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Should I use Avenova before or after a shower?

Depending on your lid and lash hygiene regime, your doctor may recommend before, or after, a shower. Either way is acceptable. Most often, patients incorporate Avenova into their oral hygiene routine, using Avenova after they brush their teeth twice a day.

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What are other ways of using Avenova?

The instructions in #16 above explains the appropriate way to use Avenova. If you have questions about using Avenova, your optometrist or ophthalmologist will instruct you on the most effective way for you as an individual.

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What are the side effects associated with lid and lash cleansers containing surfactants?

Other lid and lash cleaners contain a list of ingredients including surfactants, buffer agents, and other additives. These ingredients increase the risk of developing contact dermatitis and other irritations. Avenova is a clean and elegant formulation that contains Neutrox®, thus eliminating the chances of reaction to the formulation.

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What differentiates Avenova from the other lid and lash cleansers available on the market?

Avenova contains Neutrox®, NovaBay’s proprietary, pure, stable form of hypochlorous acid (HOCl) without bleach impurities. Avenova with Neutrox has been shown to be very non-toxic.  There are a few “lid and lash” cleaning products that contain hypochlorous acid.  These products, while active, are considerably more toxic due to the presence of “bleach”.  Other lid and lash cleansers contain excipients/preservatives such as soaps, detergents, oils, benzalkonium chloride (as preservative).  There is significant toxicity associated with these products, especially those preserved with benzalkonium chloride.

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Where can I buy Avenova?

Avenova can be purchased through the majority of all pharmacies, including CVS, Rite Aid, Walgreens, Costco, Kroger, Safeway and Target. Additionally, Avenova can be purchased through participating eye doctors’ offices. To find the closest optometrist or ophthalmologist to you, please visit Find a Doctor.

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Why does Avenova have a chlorine-like odor similar to bleach?

The composition of Neutrox® is chemically close to chlorine without it’s toxicity, thus Avenova has a slight chlorine odor.  Other “lid and lash” cleaning products that contain hypochlorous acid do not have the same clean formulation as Avenova and are more toxic due to the presence of “bleach”.

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Why does Avenova require a prescription?

Avenova contains Neutrox®, NovaBay’s proprietary, pure, stable form of hypochlorous acid (HOCl).  Avenova was cleared by the FDA as a prescription medical device through the 510(k) process for cleansing and removal of microorganisms and debris from skin and wounds.

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Why do I have to discard my Avenova bottle after 30 days?

Avenova begins to lose its peak activity 30 days after the bottle is opened and the spray pump is inserted. Stored unopened, the bottle is good for roughly three years.

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Why is Avenova in a glass and not in a plastic bottle?

Avenova has a  unique composition and must be kept in a glass bottle to maximize efficiency. Please exercise caution when handling the glass bottle to prevent accidental breakage.

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Will Avenova hurt if it gets into my eyes?

If you do not have chlorine sensitivity, it should not burn, hurt or sting your eyes.  Avenova is not intended to be used in the eyes.

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