Frequently Asked Questions

Frequently Asked Questions

Are there any discount offers, programs, or coupons on Avenova?

Yes, Avenova has a Co-Pay Coupon Card Program to help patients obtain the best price in conjunction with their health insurance. You may receive the Co-Pay Cards from your eye doctor or by visiting our Co-Pay Coupon Page.  Please consider calling Avenova Customer Care at 1-800-890-0329 for individualized support.

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Are there any side effects associated with Avenova?

No, there are no side effects associated with Avenova; it does not contain surfactants, bleach impurities, or any irritating components.

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Can Avenova be used with other products?

Yes, Avenova may be used as the lid hygiene component of any treatment regimen as prescribed by your doctor.

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Can I have a sample of Avenova?

NovaBay does not provide Avenova samples directly to patients. Only your eye doctor can determine if Avenova is right for you and provide you with a sample.

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Can I spray Avenova in my eye?

No, do not spray Avenova directly into your eye. However, laboratory testing has shown it is safe for use around the eyes.

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Can I use Avenova when I’m pregnant?

Yes, you can use Avenova when you are pregnant.

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Can I use Avenova with contact lenses?

Yes, Contact lenses should not interfere with the use or effectiveness of Avenova. One should apply Avenova then insert contact lenses or apply it once removed.

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Can I wear makeup while using Avenova?

Yes, Avenova may be used before applying and after removing makeup and lotion as general lid and lash hygiene.

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Do I need a prescription to buy Avenova?

Yes, the only way to purchase Avenova is with a prescription.

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Do I need to wash off Avenova with water after use?

No, there is no need to wash off Avenova after use, It is safe to leave Avenova on your lids and lashes.

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Does insurance cover Avenova?

Yes, many insurance plans cover Avenova. However, you will have to check with your particular insurance provider to confirm if Avenova is covered by your plan.

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How do I use Avenova?

Instructions for Use

  1. Wash hands prior to application.
  2. Remove any make-up or lotions around your eyes.

Follow one of the options below:

Option 1:

  • Spray Avenova onto a 100% cotton round pad until moistened.
  • Close one eye and using a horizontal motion, gently wipe the base of all the upper lid lashes at least 3 times.
  • With the eye open, look up and gently wipe the base of the lower lashes with a horizontal motion at least 3 times.
  • With a new 100% cotton round pad, repeat on the other eye.
  • No rinsing is necessary.
  • Use twice daily or as directed by your doctor.

Option 2:

  • Close your eyes, apply 1-2 sprays onto your eyelids.
  • Remove excess solution with a clean 100% cotton pad, repeat on other eye.
  • No rinsing is necessary.
  • Use twice daily or as directed by your doctor.

You may also view our instructional video How to Use Avenova for Avenova application.

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How long does a bottle of Avenova last?

A 40mL bottle last 30 days used twice daily.

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How quickly could I experience benefits from using Avenova?

Patients using Avenova have reported results in as little as two weeks.

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Is it safe for my toddler or child to use Avenova?

Yes, many Pediatric Ophthalmologists have prescribed Avenova for use by parents as a hygiene product for toddlers and children.

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My eyelids and lashes are cleaner than they have ever been! Can I stop using Avenova now?

Avenova with pure hypochlorous acid is designed for removal of microorganisms and debris that may be due to dry eye, MGD, and blepharitis conditions.  These conditions cannot be cured, only managed.  If you stop using Avenova, the debris or crustiness may return.

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My pharmacist tried to give me a “generic” form of Avenova. Is it the same product?

Avenova is very different from other products that claim to be equivalent. To ensure you get Avenova, ask your doctor to write “dispense as written” on your prescription.

 

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What differentiates Avenova from the other lid and lash cleansers available on the market?

Avenova is made with the proprietary Neutrox® manufacturing method, which produces the only pure form of hypochlorous acid (HOCl) without bleach impurities. Avenova with pure HOCl is non-toxic. Other products containing HOCl have bleach impurities. Non-hypochlorous lid and lash cleansers contain soaps and detergents. There is significant ocular sensitivity associated with these products.

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Where can I buy Avenova?

Avenova is available by prescription through all major pharmacies. Avenova can also be ordered through our mail-order pharmacies, Allure and MedVantx, via our Avenova by Mail page.

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Why do I have to discard my opened Avenova bottle after 30 days?

Avenova begins to lose its peak activity 30 days after the bottle is opened and the spray pump is inserted. Stored unopened, the bottle is good for roughly three years.

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Why is Avenova in a glass bottle and not in a plastic bottle?

Avenova has a  unique composition that must be kept in a glass bottle to maximize potency. Plastic bottles allow loss of potency.

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